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External and internal trainings conduction on the following topics: SmartVista, other BPC products, card processing, electronic payments.
New trainings design and materials development in line with the agreed training portfolio, across all forms of delivery including classroom courses, workshops, remote trainings, e-learnings.
Feedback analysis for courses reviewing and updating to ensure relevance to the business and project objectives.
Documents reviewing (user manuals, product overview documents, FSDs).
Tests and evaluation tools development and improvement, tests and evaluations conduction and analysis.
Knowledge, Skills and Abilities:
Customer focused with highly effective interpersonal, consultancy, coaching and communication skills (both written and verbal)
Demonstrates experience of the entire training lifecycle, from identifying a training need to delivering a successful training outcome
Understanding of adult learning principles, and an ability to incorporate this understanding into all learning design using an appropriate and innovative blend of delivery mechanisms
Experience in sphere of Banking or Electronic payments or Card processing
Good IT skills, ability to quickly master any new software. Understanding of principles of databases and/or programming is an advantage.
Fluent French, very good English
Ready for business trips across all the Africa
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