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Training consultant

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Location: 
South Africa, Cape Town
Apply by: 
1 December 2017

Responsibilities:

  • External and internal trainings conduction on the following topics: SmartVista, other BPC products, card processing, electronic payments.

  • New trainings design and materials development in line with the agreed training portfolio, across all forms of delivery including classroom courses, workshops, remote trainings, e-learnings.

  • Feedback analysis for courses reviewing and updating to ensure relevance to the business and project objectives.

  • Documents reviewing (user manuals, product overview documents, FSDs).

  • Tests and evaluation tools development and improvement, tests and evaluations conduction and analysis.

  • Product-related consulting.

     

    Knowledge, Skills and Abilities:

  • Customer focused with highly effective interpersonal, consultancy, coaching and communication skills (both written and verbal)

  • Demonstrates experience of the entire training lifecycle, from identifying a training need to delivering a successful training outcome

  • Understanding of adult learning principles, and an ability to incorporate this understanding into all learning design using an appropriate and innovative blend of delivery mechanisms

  • Experience in sphere of Banking or Electronic payments or Card processing

  • Good IT skills, ability to quickly master any new software. Understanding of principles of databases and/or programming is an advantage.

  • Fluent French, very good English

  • Ready for business trips across all the Africa

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