Apr 22, 2013 - Hattha Kaksekar goes live with SmartVista
Apr 08, 2013 - BPC Banking Technologies joins EMV Migration Forum
SmartIssuer is a sophisticated solution designed to help issuers manage the complete cardholder relationship. By providing issuers with all the tools you need to rapidly launch new products and manage existing card programs, not only will SmartIssuer help you beat your competitors but it will also reduce your costs and improve customer service levels. SmartIssuer supports a full range of international and domestic card schemes – including VISA, MasterCard, China UnionPay, Diners Club, American Express. SmartIssuer supports magnetic stripe, EMV, contactless cards, co-branded cards, personal and corporate cards, debit, credit, prepaid and virtual cards.
In addition to supporting a full range of traditional card products as standard, SmartIssuer is designed to enable business users to create innovative products fast. With SmartIssuer, every product feature is created as an individual building block, and products are assembled by combining those building blocks in new ways. Using this approach features from existing products can be combined in innovative ways to launch new products in days without requiring software development projects.
SmartIssuer provides a range of features to help automate processes, reduce errors and improve customer experiences. For example, data from credit card applications can be captured manually or electronically, applications can be scored to help pre-qualification. After the card has been issued, the solution handles statements, online fees, reports and invitation letters. Customer profiles are provided to tailor system operation to meet customers’ needs, including the delivery of customer communications via mail, fax, email and SMS.
Interfaces are provided to external call centers, intuitive screens and built-in workflows are provided to assist with transaction inquiries, dispute resolution and chargebacks. SmartIssuer is a complete solution, designed to enable you to focus on your business.
For issuers that need a sophisticated way to manage the complete cardholder relationship, SmartVista’s SmartIssuer provides integrated card management software that streamlines card program maintenance. SmartIssuer helps you easily design new card products, while providing functionality to manage existing card programs. When you want to add a special introductory interest rate, offer a deal for balance transfers, or create an incentive plan for volume purchases; SmartIssuer helps you implement card programs like these, even in legacy environments, without requiring additional coding. With SmartIssuer, you are limited only by your imagination.
SmartIssuer also provides application processing, with a scoring component that helps pre-qualify applicants—application data can be captured either manually or electronically. The card management solution also helps efficiently manage the customer relationship after the card has been issued including statements, invitation letters, online fees, and reports. SmartIssuer is highly configurable so you can create unique customer profiles. In addition, all customer communications such as events, transaction details, and statements can be sent by a variety of delivery methods such as mail, fax, email, and SMS text.
SmartIssuer also interfaces to external call centers and provides screens that assist with transaction inquiries. It also includes built-in workflow for dispute resolution. This automated card management system reduces operational costs by providing tools that help resolve chargebacks and disputed transactions. You can also enhance SmartIssuer’s capabilities with the SmartGuard fraud prevention solution, the SmartLoyalty loyalty program solution, and the SmartPro card production solution.